Terms & Conditions

Welcome to Renai Kappad Beach Resort. By accessing our website, making a reservation, or using our services, you agree to be bound by these Terms and Conditions. Please read them carefully before proceeding with your booking.

Acceptance of Terms: Your use of our website and services constitutes acceptance of these terms. If you do not agree with any part of these terms, please do not use our website or services. These terms may be updated from time to time, and continued use of our services after such updates constitutes acceptance of the revised terms.

Booking and Reservations: All bookings are subject to availability and confirmation by Renai Kappad Beach Resort. A booking is confirmed only when you receive a written confirmation from us via email. We reserve the right to decline any booking request at our sole discretion. Room rates are subject to applicable taxes and service charges as per government regulations.

Payment Terms: Payment methods accepted include cash, credit cards, debit cards, and online transfers. Full payment is required to secure your reservation. All payments are processed in Indian Rupees (INR). Additional charges for services not included in the package will be billed separately.

Guest Responsibilities: Guests are expected to conduct themselves in a respectful and lawful manner throughout their stay. Any damage to property, disturbance to other guests, or violation of resort rules may result in immediate termination of stay without refund. Guests are responsible for the safety of their personal belongings and valuables.

Liability Limitations: Renai Kappad Beach Resort shall not be liable for any indirect, incidental, special, or consequential damages arising from your use of our services. Our liability is limited to the amount paid for your stay. We are not responsible for any injury, loss, or damage to persons or property during your stay, except in cases of gross negligence on our part.

Force Majeure: We shall not be liable for any failure to perform our obligations due to circumstances beyond our reasonable control, including but not limited to natural disasters, government restrictions, pandemics, or other unforeseen events. In such cases, we will work with guests to reschedule or provide alternative arrangements where possible.

Governing Law: These terms and conditions are governed by the laws of India. Any disputes arising from these terms or your stay shall be subject to the exclusive jurisdiction of the courts in Kozhikode, Kerala, India.

At Renai Kappad Beach Resort, we are committed to protecting your privacy and personal information. This Privacy Policy explains how we collect, use, and safeguard your personal data in accordance with applicable privacy laws and regulations.

Information We Collect: We collect personal information that you provide to us during booking, including your name, contact details, identification documents, payment information, and preferences. We also collect information about your stay, including check-in/check-out dates, room preferences, and services used. Our website may collect technical information such as IP addresses, browser types, and usage patterns through cookies and similar technologies.

Use of Information: We use your personal information to process your booking, provide services during your stay, communicate with you about your reservation, process payments, and improve our services. We may also use your information to send you promotional materials about our services, but only with your consent, and you may opt out at any time.

Information Sharing: We do not sell, trade, or rent your personal information to third parties. We may share your information with trusted service providers who assist us in operating our business, such as payment processors and booking platforms, but only to the extent necessary to provide services to you. We may also disclose information if required by law or to protect our rights and safety.

Data Security: We implement appropriate technical and organizational security measures to protect your personal information against unauthorized access, alteration, disclosure, or destruction. However, no method of transmission over the internet or electronic storage is completely secure, and we cannot guarantee absolute security.

Data Retention: We retain your personal information only for as long as necessary to fulfil the purposes for which it was collected, comply with legal obligations, and resolve disputes. Booking and payment information is typically retained for accounting and tax purposes as required by law.

Your Rights: You have the right to access, update, or delete your personal information. You may also request restrictions on processing or object to certain uses of your data. To exercise these rights, please contact us using the information provided below. We will respond to your request within a reasonable timeframe.

Contact Information: If you have any questions about this Privacy Policy or how we handle your personal information, please contact us at the resort directly. We are committed to addressing your concerns and ensuring your privacy rights are respected.

Our refund and cancellation policy are designed to be fair to both our guests and our business operations. Please review these terms carefully before making your reservation, as they form part of your booking agreement.

Cancellation Timeline: Cancellations made 30 days or more before the check-in date will receive a full refund minus a processing fee of 5% of the total booking amount. Cancellations made between 15-29 days before check-in will receive a 75% refund of the total booking amount. Cancellations made between 7-14 days before check-in will receive a 50% refund of the total booking amount.

Late Cancellations: Cancellations made within 7 days of check-in or no-shows will not be eligible for any refund. These timelines are based on the date the cancellation request is received and confirmed by our reservations team.

Modification Policy: Changes to existing bookings, including date changes, room type modifications, or guest number adjustments, are subject to availability and may incur additional charges. Modifications requested within 7 days of check-in may be treated as cancellations under this policy. We will do our best to accommodate changes, but we cannot guarantee availability.

Refund Processing: All eligible refunds will be processed within 15-20 business days of the cancellation request. Refunds will be credited to the original payment method used for the booking. Processing fees charged by payment gateways or banks are non-refundable. Any promotional discounts or special offers will be adjusted proportionally in the refund calculation.

Special Circumstances: In cases of medical emergencies, natural disasters, or other extraordinary circumstances beyond guest control, we may consider exceptions to this policy on a case-by-case basis. Supporting documentation may be required. Government-imposed travel restrictions or lockdowns will be handled according to prevailing guidelines and may qualify for special consideration.

Group Bookings: Group bookings of 5 or more rooms may have different cancellation terms, which will be specified in the group booking agreement. Corporate bookings and long-term stays may also have customized cancellation terms as agreed upon during the booking process.

Force Majeure: If we are unable to provide accommodation due to circumstances beyond our control, including natural disasters, government restrictions, or facility issues, we will provide a full refund or reschedule your stay at no additional cost, subject to availability.

Renai Kappad Beach Resort welcomes families with children and strives to provide a safe, enjoyable environment for guests of all ages. Our child policy is designed to ensure the comfort and safety of all our guests while providing special considerations for families traveling with children.

Accommodation and Pricing: Child (0-6 years) stays free of charge when sharing existing bedding with parents. Children (6-11years) are charged 50% of the adult rate when sharing a room with parents, including meals if applicable. Additional bedding for children can be arranged at an extra charge. Child above 12 years will be charged full adult rates for accommodation and meals.

Safety and Supervision: Parents and guardians are fully responsible for the safety and supervision of their children at all times during their stay. Children must be accompanied by adults in all resort areas, including the beach, swimming pool, and restaurant areas. We strongly recommend constant supervision near water bodies and during activities.

Facility Access: Children are welcome in all resort facilities during designated hours. The swimming pool area has specific timings for children's access, and adult supervision is mandatory. Some facilities may have age restrictions for safety reasons, which will be clearly communicated.

Behavioural Guidelines: We expect all guests, including children, to respect other guests and resort property. Parents are responsible for ensuring their children do not disturb other guests or damage resort facilities. In cases of persistent disturbance or property damage, the resort reserves the right to charge for damages or, in extreme cases, terminate the stay.